Thank you for shopping at our store. We value every customer and are committed to providing high-quality kitchenware. Please read our refund and return policy carefully before purchasing.
Final Sale Policy
All products sold through Broil Canvas are final sales and cannot be returned or exchanged.
Due to the nature of our business and inventory management methods, we do not accept returns, exchanges, or refunds for the following reasons, including but not limited to:
Change of mind
Regret about purchase
Wrong product selected
Personal preference
Mistaken purchase
Order error
By placing an order on our website, you acknowledge and agree that all purchases are final transactions unless otherwise stated in this policy.
Defective, damaged, or incorrect goods
We may offer a replacement or refund if the received goods have the following conditions:
Damage during shipping
Manufacturing defect
Significant discrepancy from the ordered goods
Incorrect shipment by our shipping team
To report a problem, customers must contact us within 7 days of receiving the goods.
How to Submit a Claim
Please send an email with the following information:
Your order number
Full name used in the order
Description of the problem
Clearly showing a picture of the defective, damaged, or incorrect item
Incomplete information may delay the review process.
Claim Review Process
After receiving your request, our team will review the information you provide.
If the claim is approved, we will decide at our discretion:
Send a replacement item
Partial refund
Full refund
Broil Canvas reserves the right to make the final decision on whether an item is eligible for replacement or refund.
Non-Refundable Situations
Refunds, exchanges, or returns are not available in the following situations:
Normal wear and tear
Damage caused by misuse, abuse, or improper handling
Incorrect shipping information provided by the customer
Delays caused by the logistics carrier
Refusal to accept goods
Unauthorized returns of goods
Applications submitted after the 7-day reporting period
Order Cancellation
Orders can only be cancelled before processing or shipment.
Once an order has been processed, packaged, or shipped, it cannot be cancelled.
Refund Processing
If your refund is approved, the funds will be returned to the original payment method you used at the time of purchase.
Refunds typically take 5-10 business days to process, depending on your financial institution and payment service provider.
Callbacks
We encourage customers to contact us directly before initiating a chargeback or payment dispute.
We are committed to resolving reasonable concerns fairly and promptly.
Fraudulent refunds can be challenged with the order and shipping documents.
Contact Us
If you have any questions about this refund and return policy, please contact us:
Email:
Providing quality kitchenware and customer-centric support.